We take great care to ensure that your cremation urn is packaged well for safe delivery to you.  Each order is sent via traceable method and the tracking information is provided to you upon shipment.

We gladly accept returns, exchanges, and cancellations

Conditions of Cancelation:
Request a cancellation within: 12 hours of purchase
Conditions of Return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Buyers are responsible for the initial free shipping costs and this cost will be deducted from the return value.
For returns please contact us within: 5 days of delivery
Ship items back within: 14 days of delivery
Conditions for Damaged Items:
Should your item arrive damaged, please contact us within 24 hours of arrival at and we will expedite a replacement piece to you.
Please retain all original packaging when returning to SempreMemorials for inspection.
Thank You